Reservations

  • While walk-ins are welcome, we highly recommend reserving classes online to guarantee your spot in class.

  • If a class is full, you may place your name on the waitlist. If a spot opens up, you will receive an email confirming your reservation in class. If you do not wish to keep your spot, you must cancel either online via the online scheduler, via email, or by phone. If you do not cancel, you may be enrolled in class and your account charged accordingly.

Cancellation Policy

  • Group classes have a strict 12-hour cancellation/change policy. Private sessions have a strict 24-hour cancellation/change policy. Cancellations made within these time windows are considered late cancels.

  • If you have a drop-in or class pack and cancel late, you will lose the drop-in or a class from the pack.

  • If you have a monthly or new client unlimited membership and cancel late you will be charged a late cancel fee of $25 for Reformer classes.

  • The MNT Reformer Memberships auto-renew. If you would like to cancel your membership, we require 30 days’ written notice. If you provide notice of cancelation within 30 days of your next billing date, you will be billed one more time, and your membership will be terminated at the end of that bill date cycle. There is a $50 membership termination charge for all members who begin their membership after November 1st 2024.

  • Sorry, no exceptions.

2 WEEK UNLIMITED ALL ACCESS PASS

  • The pass begins on your first class at the studio, not the date of purchase.

  • If you cannot come to class, make sure to cancel outside the 12 hour cancellation to avoid a late cancellation fee.

UNLIMITED REFORMER MEMBERSHIP

  • Ability to take 1 Reformer class per day.

  • 1 complimentary guest pass per billing cycle.

  • 3 complimentary late-cancels per year (first year of Nov 1 2024 to Dec 31 2025 is 14 months)

  • 1 complimentary no-show for life of membership

  • $50 membership cancellation will apply when terminating membership

UNLIMITED PLUS ALL ACCESS REFORMER MEMBERSHIP

  • Ability to take 1 Reformer class per day.

  • 1 complimentary guest pass per billing cycle.

  • 12 complimentary late-cancels per year (first year of Nov 1 2024 to Dec 31 2025 is 14 months)

  • 1 complimentary no-show per year

  • $50 membership cancellation will apply when terminating membership

  • Access to all current and future MNT Studio’s

Waitlist policy

  • If a class is full, you may add yourself to the waitlist. Should a spot open up, you'll receive an email notification letting you know you've been automatically added to the class. This can happen up to 6 hours before the class starts.

  • Please note, if you are not "opted in" for email notifications on our booking site, you will not receive an email notification.

  • If you are on the waitlist and are no longer available, please remove yourself, as you will be responsible for the class should you be added.

Return Policy

  • All sales are final. Thank you for your understanding.

Class Package Expirations

  • All of our class packages have a 6-month expiration, so please plan accordingly when making your purchases.

  • We now offer up to 5 classes to be rolled-over to a new purchase of equal or greater value for a $40 administrative fee.

  • Sorry, we are unable to extend packages outside of the above mentioned roll-over.

Instructor Substitutions

  • Instructors for group classes are subject to change without notice.

  • If your instructor will be absent for a private or duet session, you will be notified in advance and you may choose to reschedule if that better suits your needs.

Late Arrivals to Class

  • If this is your first time at MNTSTUDIO, please arrive at least 15 minutes before class so we can show you around and introduce you to your instructor.

  • Returning clients may enter class up to 10 minutes late. Returning clients arriving more than 10 minutes late may not take class and will be charged the late cancel fee. We adhere strictly to this policy for the safety of our clients and to accommodate standby Pilates fanatics. :)

Class Attire

  • Grip socks that cover the entire foot are required for all classes. If you don't have grip socks, we sell them in our retail shop.

  • We recommend wearing form-fitting clothing so our instructors can check your form.

Pregnancy

  • Please let us know before class if you are pregnant. If you are brand new to Pilates, we recommend taking a private session or two in order to familiarize yourself with the moves and equipment. Email us at info@mntstudio.co to book.

  • Once you reach 20 weeks, you are welcome to continue taking group classes, but you must take a private session first in order to learn modifications so you can safely participate. Please email us at info@mntstudio.co with any questions and to schedule your Prenatal Orientation private appointment.

OTHER Restrictions

  • The minimum age requirement is 14 years old. There is no age limit, although clients over the age of 75 are encouraged to take private lessons.

  • Clients between the ages of 14-18 must be accompanied by an adult.

STUDENT DISCOUNTS

  • We offer a 20% student discount to Stanford students at our Palo Alto location on services only. In order to access the student discount, please email info@mntstudio.co from your Stanford email address with your graduation date. Thank you!

HEALTH AND sAFETY

  • If you are not feeling well or have been in contact with anyone who has tested positive for COVID-19 in the past 10 days, please stay home and contact your healthcare provider. You can still attend classes on MNT Online in the meantime.

PRIVACY POLICY

  • Please see here for our Privacy Policy.

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