MNTSTUDIO TERMS OF SERVICE & LIABILITY WAIVER

Last Updated: May 2026

Please read these Website (and Application) Standard Terms and Conditions (these “Terms”) carefully before using this Website, the MNTSTUDIO Mobile Application, utilizing any MNTSTUDIO Service, or checking into any studio location. By accessing, browsing, registering an account, purchasing services, or participating in any activities hosted by MNTSTUDIO, you expressly accept all terms, conditions, and policies contained herein in full force and effect. If you have any objection to any of these terms, you must not use this Platform, enter MNTSTUDIO premises, take any MNTSTUDIO class, participate in any MNTSTUDIO offering, or attend any MNTSTUDIO event.

1. DEFINITIONS AND SCOPE OF AGREEMENT

• The Company: Refers to MNT Wellness Co. (DBA MNTSTUDIO), its owners, affiliates, officers, directors, employees, and independent contractors.

• The Platform: Refers collectively to the website (www.mntstudio.co), the members-only portals, the MNTSTUDIO mobile application, and the integrated third-party backend database scheduling and point-of-sale frameworks (including but not limited to Mariana Tek, Brandbot/Xplor Growth, and NetGym).

• Activities: Refers to all in-person and online offerings, including but not limited to athletic Reformer Pilates, MNT Signature, Advanced Reformer, Bootcamp (HIIT/Jumpboard), MNT Foundations, Contemporary Reformer, pre/post-natal (MNT Mamas) classes, heated and unheated Mat Pilates, infrared and red-light therapy sauna sessions, cold plunge sessions, community workspace (coworking), private/semi-private/trio/duet training sessions, special events, pop-ups, workshops, and wellness festivals.

• Premises / Facilities: Refers to all brick-and-mortar physical layouts operated by the Company, including but not limited to San Francisco Marina (Union & Fillmore), Palo Alto, Burlingame, Mill Valley (including FitWise frameworks), and Mission Rock.

2. INTELLECTUAL PROPERTY RIGHTS & PLATFORM RESTRICTIONS

Other than content you own which you have opted to include, MNT Wellness Co. (DBA MNTSTUDIO) and/or its licensors own all rights to the intellectual property and material contained across the Platform, and all such rights are reserved. You are granted a limited, non-transferable license only for purposes of viewing material and managing your authorized bookings.

You are expressly and emphatically restricted from all of the following:

• Publishing, reproducing, or duplicating any Platform material in any media without prior written consent.

• Selling, sublicensing, commercializing, or using Platform materials for personal or commercial pecuniary gain.

• Publicly performing, showing, or broadcasting any Platform material.

• Using the Platform in any way that is, or may be, damaging to the infrastructure or impacts user access.

• Engaging in any data mining, data harvesting, data extracting, or similar scraping activities.

• Utilizing full-class filming or unconsented recording devices during studio sessions. While quick photos or short clips for personal social media use are permissible, full-class filming is strictly prohibited to protect client privacy and safety boundaries. Recording other clients, minors, or staff members without their explicit, prior consent is an express violation of these Terms.

Certain areas of this Platform are restricted from access, and MNT Wellness Co. may further restrict access to any areas of the Platform at any time, in its sole and absolute discretion, without prior notice or explanation.

3. USER ACCOUNT SECURITY & AGE RESTRICTIONS

To establish an active Platform profile, you must complete the registration process by providing current, complete, and accurate personal information. You are solely responsible for keeping your credentials confidential and are fully liable for all activities, bookings, and financial charges incurred under your username and password.

• Minimum Age Requirement: The absolute minimum age to participate in any group class or studio activity is 14 years old. MNT “Teen” or “MNT Toddler'“ classes require a special waiver.

• Minors Cadence Policy (Ages 14–16): Clients between the ages of 14 and 16 must be accompanied by a parent or legal guardian at all times. The parent/guardian must remain present in the studio lobby or actively take the class alongside the minor, and must execute a paper or digital Minor Liability Waiver form on-site. If capacity limits or staffing ratios cannot support minors on-site or in childcare, services will be immediately declined at the Company's sole discretion.

• Minors Cadence Policy (Ages 17–18): Clients between the ages of 17 and 18 are permitted to attend group classes independently, provided that a parent or legal guardian has executed the official MNTSTUDIO Minor Liability Waiver form prior to attendance.

• Discretionary Accommodations: Clients over the age of 75 are highly encouraged and may be required, at the Company's absolute discretion, to utilize private training sessions rather than group classes to preserve joint health and physical safety standards. The Company reserves the right to refuse service or bar platform access to any individual on medical, behavioral, or fitness grounds at any time without liability.

4. STRICT BOOKING, CANCELLATION, & LATE ARRIVAL POLICIES

All MNTSTUDIO services follow standardized, automated policy matrices designed to remove guesswork and maintain logistical consistency.

A. Group Class Cancellation Matrix

Group classes have a strict, non-negotiable 12-hour cancellation and change window.

• Class Packages & Credit Memberships (4x/8x Tiers): Any cancellation or change executed less than 12 hours before the scheduled class start time will result in the immediate and permanent loss of that class credit.

• Two-Week New Client Trials & Unlimited Membership Tiers: Cancellations or changes executed within the 12-hour window, or failure to attend ("No-Show"), will result in an automatic $25 late-cancel/no-show fee billed directly to the credit card on file.

• Waitlist Bookings: Placing your name on a class waitlist constitutes a binding commitment identical to an active reservation. The Platform automatically promotes waitlisted clients into open slots up to 6 hours prior to the class start time. It is the client's sole responsibility to monitor their waitlist status and remove themselves if no longer available. If you are promoted into a class more than 12 hours in advance, standard cancellation parameters apply.

  • DISCRETIONARY DISCLOSURE: If a client is promoted from a waitlist after 10:00 PM exactly for an early morning class scheduled between 6:00 AM and 8:05 AM, the Company may, upon explicit request and as a conditional gesture, choose to refund the fee or restore the credit. This is an internal operational accommodation and does not establish a permanent entitlement for the client.

• Third-Party Platforms (ClassPass, GymPass/Wellhub, Gable): Users accessing the studio via external integrations are bound to the policy matrix of their providing platform. To maintain cross-system liability protocols, all third-party users must create a parallel MNTSTUDIO account and execute the complete company waiver upon arrival. Failure to check in via both the third-party software and the physical front desk interface will result in a recorded No-Show and the assessment of platform penalties.

B. Private, Semi-Private, Trio, and Event cancellation

• Private and Duet Training Sessions: All private appointments operate under a strict, mandatory 24-hour cancellation and change window. Any cancellation or reschedule request made less than 24 hours prior to the session will result in the immediate forfeiture of the entire session value with zero recourse or adjustment.

• Special Events, Paid Pop-Ups, Workshops, and Specialty Profiles: Some studio events such as “Reset Ritual” operate under a strict 24-hour cancellation window for a full refund. Private event bookings require a 3-hour operational minimum billed at $400/hour. A strict 10-minute grace period is provided at the contracted end time; exceeding this window by even a fraction thereof will result in an automatic $200 overage fee per additional 30 minutes to cover guest cleanup and facility reset costs.

C. Hard Late Arrival Cutoff Policy

MNTSTUDIO enforces a absolute 10-minute late arrival cutoff for the physical safety of our clients and out of structural respect for class sequencing.

• Returning clients will not be permitted to enter class after exactly 10 minutes have elapsed from the scheduled start time. At the 10-minute mark, the client will be locked out, marked as a No-Show, assessed the corresponding credit loss or $25 financial penalty, and their physical machine may be immediately released to standby or waitlisted clients.

• First-Time Clients: First-time attendees must arrive at least 15 minutes prior to class to complete a required facility tour and reformer orientation setup with the instructor. First-time clients arriving after class start time will be denied entry to prevent form-based injuries and operational disruptions.

D. Class Attire & Grip Sock Mandate

For strict hygiene and safety stabilization on the Allegro 2 reformer carriages and MNT provided Mats, grip socks covering the entire foot are mandatory for all studio sessions. Clients arriving without grip socks will not be permitted onto the equipment. You may purchase grip socks from the retail shop to satisfy this requirement.

5. RECURRING MEMBERSHIPS: THE 30-DAY NOTICE & DISCRETIONARY DISCOUNTS

A. Non-Negotiable 30-Day Written Notice & $50 Termination Fee

All monthly recurring membership tiers auto-renew continuously on their designated billing dates.

• To terminate an active recurring membership, the client must provide at least 30 days’ written notice sent exclusively via email to the designated studio tracking hub (e.g., marina@mntstudio.co, pa@mntstudio.co, mv@mntstudio.co, burlingame@mntstudio.co or missionrock@mntstudio.co). Oral notifications, text messages, phone calls, or in-person declarations do not constitute valid legal notice under any circumstances.

• If your next automated billing cycle falls within the 30-day notice window, you will be billed one final time, and your membership privileges will remain active until the end of that final billing cycle.

• A standard $50 membership termination charge applies to all members who established or renewed a membership contract after November 1st, 2024.

B. Membership Pauses, Holds, and Suspensions

Memberships may be paused or temporarily frozen for an official duration not to exceed 90 cumulative days per calendar year.

• Each individual pause request triggers an automatic $25 freeze administrative fee. This fee will be waived only if the client provides explicit proof of a physical injury sustained directly while taking Pilates inside an MNTSTUDIO facility, or for long-term documented chronic conditions (e.g., cancer treatments), subject to final verification by the Studio Director.

• MNT Mamas / Pregnancy Safe Exception: Pregnant members are permitted to pause their membership accounts for up to 90 days post-childbirth free of charge.

• The Cancellation Freeze Trap Block: Clients are explicitly barred from utilizing an active freeze period to circumvent the 30-day notice requirement. If a client initiates a membership freeze and subsequently submits a cancellation request, the account must return to an active billing state, and one final standard monthly charge will be processed to satisfy the 30-day notice cycle contract.

C. Credit Expirations & Administrative Rollovers

• Membership Credits: All monthly class membership credits (4x/8x plans) are strictly use-it-or-lose-it. Unused membership credits never roll over and can never be extended beyond the monthly cycle for any reason.

• Class Packages: Class packages (5, 10, or 20-packs) carry a strict 6-month expiration date from the date of purchase. If credits expire, the client can request to roll over up to 5 unused credits into a newly purchased package of equal or greater value, subject to a mandatory $40 administrative rollover fee. No other extensions are permitted, saving zero-use cases under exclusive management review.

• Activation Alignments: All package/membership activations, including multi-modality bundles (Pilates, Coworking, Sauna), activate immediately on the date of purchase. They do not activate on first use. The two exceptions are the New Client Introductory 2-Week Trial, which triggers on the date the client checks into their first physical class session, and a Founding Membership which triggers activation at Studio Grand Opening.

D. Unilateral Automation of Late-Cancel Courtesy Waivers

To ensure structural fairness and block client manipulation of staff, courtesy late-cancel waivers are hard-coded into the scheduling ecosystem.

• Unlimited Plus plans receive 12 automated annual waives; standard Unlimited plans receive 3 automated annual waives; 4x/8x plans receive 1 manual annual waive upon explicit request.

• Front desk employees are strictly barred from manually waiving fee logs or modifying these limits. Once your automated waives are exhausted, standard fee metrics apply with zero exception, regardless of underlying justification.

E. Corporate Taggings & Discretionary School Discounts

• Corporate Tags: Client accounts flagged with a "Corporate Clients Tag" operate under specialized enterprise agreements. Front desk personnel cannot execute structural changes or cancellations on corporate profiles without explicit coordination with the General Manager or Ownership.

• Discretionary Student Matrices: A 20% discount is authorized exclusively for active Stanford University students at the Palo Alto studio footprint on standard services. To qualify, students must submit verification from an official Stanford email domain along with a clear graduation date and matching physical student ID card. No other school districts, student groups, medical entities, or frontline healthcare profiles are eligible for pricing discounts.

• Partner Entities: Corporate partner discounts (20%) are unlocked only if a minimum of 5 individual employees from the same firm purchase and continuously maintain active memberships. If active group volume falls below 5, the discount matrix is instantly terminated for all remaining group participants.

6. COMPREHENSIVE WAIVER OF LIABILITY & ASSUMPTION OF RISK

A. Physical Amenities & Modality Hazard Acknowledgements

By checking the Platform box, entering MNTSTUDIO facilities, or utilizing any company hardware, you acknowledge that you have read and are explicitly bound to this Comprehensive Waiver of Liability. You recognize that deep resistance training, athletic conditioning, extreme hot environments, extreme cold thermodynamic exposures, and high-density community gatherings carry inherent, non-eliminable risks of physical injury or medical emergencies.

You voluntarily accept these risks and assert that you are solely responsible for checking into environments appropriate for your health, skill, and physical tolerance thresholds. You assume full liability for the following hazards:

• Allegro 2 Reformer & Mat Pilates Conditioning: Risks include overexertion, improper or negligent carriage control, muscle tears, ligament ruptures, joint subluxations, structural spinal damage, abnormal blood pressure fluctuations, dizziness, fainting, or acute myocardial infarction resulting from rapid, full-body metabolic demands or hands-on structural form adjustments by trainers.

• Infrared Red-Light Therapy Sauna Sessions: Our infrared target systems deliver deep cellular thermodynamic heat at default levels of 140°F–150°F. Prolonged thermal exposure carries severe risks of rapid dehydration, heat exhaustion, hyperthermia, heat stroke, blood pressure drops, or adverse physiological device interactions.

  • Absolute Contraindications: Sauna use is strictly barred for individuals with unmanaged cardiovascular conditions, histories of stroke, structural implants/medical devices (e.g., pacemakers, silicone elements that react abnormally to thermal thresholds), or during active pregnancy.

• Cryotherapy Cold Plunge Systems: Cold plunge baths operate at deep shock temperatures calibrated between 50°F and 59°F. Extreme cold exposure triggers an instantaneous, violent autonomic nervous system reaction, including the cold shock gasp reflex, hyperventilation, acute vascular constriction, and rapid heart rate shifts.

  • Absolute Contraindications: Cold plunging is strictly prohibited for individuals suffering from severe hypertension, Raynaud's disease, cold urticaria, or respiratory patterns hypersensitive to immediate thermal shocks. You agree to never plunge alone if you are a novice user and to limit immersion strictly to a 2-to-5-minute threshold.

B. Definitive Pregnancy & Post-20 Week Modality Mandates

Clients are required to disclose their pregnancy status to studio front desk personnel and instructional staff prior to booking any activity.

• High-intensity interval options (MNT Bootcamp) and thermal environments (Heated Mat Pilates) are strictly counter-indicated and not recommended for pregnant individuals.

• The 20-Week Structural Threshold Rule: Once a pregnant client reaches the 20-week gestational threshold, they are strictly prohibited from entering standard group reformer classes unless they have first completed a specialized Prenatal Orientation Private Session or two dedicated MNT Mamas classes. This mandatory staging teaches the client critical, non-negotiable form modifications required to ensure safety. Following this orientation sequence, the client may return to standard group formats, assuming full personal liability for executing proper modifications throughout the session.

C. Total Unilateral Indemnification & Release Covenant

In full consideration of being permitted access to MNTSTUDIO facilities, services, and digital material, you knowingly, voluntarily, and expressly waive any and all legal Claims (including claims for personal injury, mental suffering, permanent disability, death, or severe property damage) that you, your estate, your next of kin, or your unborn children may sustain as a direct or indirect result of facility use or activity participation.

You agree to indemnify, defend, and hold completely harmless MNT Wellness Co. (DBA MNTSTUDIO), its owners, executive leadership, landlords, and staff from any loss, cost, liability, or attorney's fees incurred in defending any legal action brought by you or on your behalf, even if the underlying claim arises directly from the standard carelessness, omission, or active negligence of the Company or any Released Party.

D. Retail Return Policy: All Sales Final

MNTSTUDIO operates under a strict, non-negotiable All Sales Final policy on all transactions.

• There are no refunds, returns, or cash redemptions for any service, class pack, event ticket, or retail item purchased online or in-studio.

• Discretionary Exceptions: Structural exceptions are permitted exclusively for defective apparel items (e.g., grip socks experiencing material fraying or structural holes within 1–2 initial uses), which may be exchanged for identical inventory replacements. The General Manager and Executive Ownership retain exclusive, additional authority to evaluate rare, extenuating parameters on an isolated basis.

7. NO WARRANTIES & GENERAL LEGAL PROVISIONS

• "As-Is" Provision: This Platform, its integrated applications, and all studio amenities are provided on an "As-Is" basis with all visible and hidden faults. The Company makes no express or implied legal warranties or representations regarding continuous uptime, system availability, or fitness for specific physical outcomes.

• Severability: If any provision, clause, or sub-section of these Terms is found to be unenforceable, invalid, or illegal under any applicable local, state, or federal statutory law, such invalidity shall apply strictly to that micro-clause and shall not render these remaining Terms invalid as a whole.

• Discretionary Variation of Terms: MNT Wellness Co. (DBA MNTSTUDIO) reserves the unilateral right to revise, edit, rewrite, or update these Terms, pricing schedules, class formats, operational hours, and facility rules at any time as it sees fit without prior notice or client consent. It is your sole responsibility to review these Terms on a regular basis.

• Governing Law & Exclusive Jurisdiction: These Terms, along with any internal operational disputes or injury claims, will be governed by, construed, and enforced strictly in accordance with the substantive laws of the State of California. You submit to the exclusive, non-delegable jurisdiction of the state and federal courts located within California for the resolution of any legal disputes.

🚨 MANDATORY USER ACKNOWLEDGMENT (CLICK BOX TO PROCEED)

By checking the confirmation box, purchasing an MNT package, enrolling online, or accessing any MNTSTUDIO facility, you certify under penalty of perjury that you are at least 18 years of age (or have had a parent/guardian execute this document on-site), that you have read this agreement in its entirety, and that you completely and voluntarily surrender substantial legal rights, including your right to sue MNT Wellness Co. or its staff under any standard theory of operational liability or negligence.